Release Notes 5/09/2025 - 5/28/2025
- A new dropdown has been added below the schedule box to capture reasons when a service is not provided.
- Selecting a reason bypasses all required service fields, prompting staff to enter only a note.
- Ensures accurate and simplified documentation without forcing irrelevant data entry.
- Prevents services from being marked as incomplete due to missing fields.
- Applies to all service types and schedules (except "As Needed") where completion is tracked.
- Click here to watch a video on this new feature
- Customers can now add a customizable alphanumeric dropdown field within Fleet Management.
- This dropdown allows for individual-specific options tailored to transportation needs.
- Enables more accurate task tracking and clearer staff instructions.
- Supports flexible documentation for diverse transportation scenarios.
- Click here to watch a video on this new feature
- Resident Training Report with Advanced Filters
- Enhanced Maintenance Request Detail Page
- Define Custom Annual Cycle for Paid Absent / Retainer Days
Users can now define a custom month to reset the Paid Absent Days annual cycle, allowing organizations to align tracking with their fiscal year or internal policy rather than a fixed calendar year ** This is not intended for use by Maryland customers**
We are pleased and excited to announce these New Features and Enhancements with iCM.
New Features
Care Tracker
Refusal Mechanism for non-provided services
Fleet Management
Custom Alphanumeric Dropdown for Transportation Entries
Enhancements
Training Management
Maintenance Request
Attendance
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- Customers can now define custom labels and abbreviations (e.g., BSP for Behavior Support Plan) under Label Management > ICM Settings
- If a label is not customized, the system will fallback to default names
- Modules are listed alphabetically by default names for easier navigation and setup.
- Click here to watch a video on Label Management
- Added New Provider Types and Internal Provider Report
- Agency Notification Configuration
Administrators can now configure the visibility of the Agency Notification Section in specific steps of the Incident Report (IR) workflow, providing greater control over when and where notifications are tracked. - Click here to watch a video on finding and using this new setting
Label Management
Custom Labels & Abbreviations in ICM Settings
Provider Management
Incident Reporting
Mobile App
iCM often updates the Mobile App. Sometimes as much as twice a week. Best practice would have mobile devices set to auto update so these revisions are automatically installed. Staff may experience issues when new versions of the Mobile App are released but the device is not updating. If the above enhancements are for modules that exist on the Mobile App, please note that is may be a few days until they are published and available.