iCareManager Help Articles

• DDA Staff Initial Training / Staff login
• Getting to Know iCM
• Let's Start Here
• My Work & Mentions
• Messages
• Changing Your Password
• Quick Demo for i/DD or DDA providers
• Update Your URL
• Setting an e-Signature

• Working in the e-MAR
• Care Tracker
• Face Sheet/Emergency Data Sheet
• Medication Management
• Doctor or Health Appointments Module
• Adding Individuals/Residents
• Person Centered Plan Review
• New CareTracker Featuring My Work and Mentions
• How to Add Medications into an e-Chart
• Managing Individual/Resident Status

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• Verifying Medications from the Pharmacy
• 6 Steps to Get Ready for LTSS Billing
• Generating the App Key
• User Security
• Two-Factor Authentication
• Pharmacy Integration vs Non-integration
• Mobile App: Working in the Care Tracker
• Mobile App: Finding Contact Information
• Mobile App: Marking Attendance

• Incident Reporting Center
• Business Intelligence Reporting Tool (BIRT)
• Medication Compliance
• Ratio Compliance

• Setting Staff Roles & Permissions
• How to Add Staff
• Workflow Settings and Alerts
• Managing Programs
• Form Builder
• iCM Dashboard - System Admin
• Outreach/Leads Management
• Managing Staff Status
• Training Management-Getting Started
• Manage Providers/Physicians/Doctors

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