iCareManager Help Articles

• DDA Staff Initial Training / Staff login
• Getting to Know iCM
• Let's Start Here
• Messages
• My Work & Mentions
• Changing Your Password
• Setting an e-Signature
• Quick Demo for i/DD or DDA providers
• Update Your URL

• 5/3/21-5/7/21
• 05/10/21-05/14/21
• 1/19/21-1/22/21
• 6/14/21-6/18/21
• 3/15/21-3/19/21
• 12/7/2020-12/11/2020
• 4/12/21-4/16/21
• 1/11/21-1/15/21
• 4/19/21-4/22/21
• 12/14/2020-12/18/2020

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• How to Administer Medications
• How to set up Services to be recorded in the CareTracker?
• How to generate a Face Sheet?
• Medication Management
• Doctor or Health Appointments Module
• How to complete a Person Centered Plan Review?
• How do I add individuals?
• How to Add Medications into an e-Chart
• How do I Manage Individual/Resident Status?
• How to Complete a Behavior Support Plan?

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• Verifying Medications from the Pharmacy
• Generating the App Key
• 6 Steps to Get Ready for LTSS Billing
• User Security
• Pharmacy Integration vs Non-integration
• Two-Factor Authentication
• Mobile App: Finding Contact Information
• Mobile App: Working in the Care Tracker
• Mobile App: Marking Attendance
• Introducing the Mobile App

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• Settings and Permissions for the IR Center
• Business Intelligence Reporting Tool (BIRT)
• How to report an incident on the mobile app?
• How to Communicate an Incident?
• Incident Reporting Center Overview
• How to mark an incident as Private?

• How to Add Staff
• Form Builder Module
• Workflow Settings and Alerts
• Managing Programs
• iCM Dashboard - System Admin
• Training Management-Getting Started
• Outreach/Leads Management
• Managing Staff Status
• Document Management
• Take a Class: How To Register For Training

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