PCP Service Authorization

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The PCP Service Authorization section of the PCP module is designed to help you keep track of where you are in the service authorization process, and allows for better tracking for the reasons of delay or issues with the service authorization.

When you decide what services are needed for the person, you enter them into iCM. Then you compare what the CCS has entered in the PCP/LTSS to make sure all matches up. You can even compare this year with last year's services. You can define whether there was a requested change, no change from last year, authorized by DDA, or rejected with a reason.

Let’s get started.

Step 1: Click Service Authorization in the PCP module.

This takes you to all the current services a person has.

Step 2: Click Request to request the same service again for the following year. Edit or Add services that are being requested with this PCP. If the service is being requested with this PCP click Request. If it needs to be edited first, for example there is an increase/reduction in funding limits, click Edit to adjust the limits and effective dates, then Request.

Once you click Request, the stage will show as “Sent to State”

Step 3: Use the Comments and the Follow-Up Tasks as needed to keep track of each request.

Step 4:Click Finalize and choose whether the service was authorized or not authorized

Then a comment box will come up where you can enter any notes, or reasons why the service was not authorized.

Now the service will show as Authorized. Once the PCP is implemented, the authorized services will appear automatically in the person’s programs. Any other services which are not authorized will appear under the Requested Services tab.

Note: Assign a program/location to the service before implementing the PCP.

Make sure to visit your facility settings to enable this feature

We look forward to your feedback about this new feature. Please reach out with any questions.

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